Here are some of the most commonly asked questions we receive. If you don’t find the answer you’re looking for, don’t hesitate to contact us at (678) 919-9998, or send an email to: firstname.lastname@example.org. Help is only a phone call or email away!
WHAT PROCESS DO YOU FOLLOW?
This usually starts with a phone call to discuss your project, and for us to get to know a little bit about each other. Moving forward, an in-home consultation (or virtual consultation, given our current pandemic season) is scheduled, where we talk more about YOUR design ideas, color preferences, your likes and dislikes, fabric and hardware selections. Accurate measurements and photographs are taken at this time of all windows to be treated. A proposal is emailed to you within 48 business hours after the final details have been selected, and upon receipt of your down payment (and full payment of fabrics and/or hardware), all items will be ordered. Once order is to hand, your treatment fabrication begins in our in-house studio using the highest of quality standards; this usually takes about 6-8 weeks, depending on our workload. On completion, we arrange for professional installation supervised by ourselves.
IS THERE A CHARGE FOR AN IN-HOME CONSULTATION?
A lot of preparation and planning starts hours before we even get to your home; putting together samples, selecting fabrics books of your choice and color, etc. Our visit takes us away from working on other projects or being with another client. And then we give you 1-2 hours of undivided attention to ensure that you end up with treatments that you will love for a very long time. Because of all that goes into the planning & designing of custom treatments, we are not able to give you those services for free. A non-refundable fee of $75.00 is charged at consultation. But the good news is that this amount gets applied to your order, should you choose to let us design for you!
HOW SHOULD I PREPARE FOR MY IN-HOME CONSULTATION?
There is usually a pre-appointment phone call before our in-home consultation whereby we ask a few questions, enabling us to prepare to meet you! In the meantime, you can prepare by gathering any inspirational ideas or photos you may have, think of your likes and dislikes and be prepared to discuss your budget or the amount you are willing to invest in your custom treatments. The more information you share with us, the better. This will help the in-home consultation be more productive and we will be able to quickly measure, select fabrics and design details, and let you get back to your day. We appreciate your busy schedule and respect your valuable time.
IS THE APPOINTMENT AT YOUR LOCATION OR MINE?
We meet at your home or location so that your windows can be measured and accessed. It is also invaluable to be with your furniture, carpeting, wall color, lighting, etc., when making the selections. After this initial consultation if there is more you would like to see, you can always visit our studio where we have a wall of sample treatments and more fabric books for you to look through.
HOW LONG DOES IT TAKE TO GET MY CUSTOM MADE TREATMENTS?
Most custom projects take 6 – 8 weeks from the time your order is placed and all fabrics, trimmings, and hardware are to hand. Some projects like blinds and/or shades takes less time. Please take this time period into consideration when planning any family gatherings, parties, etc.
HOW MUCH WILL MY TREATMENTS COST?Custom is more expensive than ready-made. We are making one item specifically for you and not mass producing. Hence discussing your budget ahead of time is highly recommended. To give you an indication of my prices, however, here are two scenarios:
A pair of hand sewn drapes for window. Pole width is 80″, drop of drape is 90″. You have requested these to be lined with a pinch pleated heading. Labor cost for this treatment would be $220.00 (plus tax) plus the cost of the lining fabric. This amount does not include your hardware. You will need 12 yards of face fabric to complete this project.
A Roman shade 40″ wide by 50″ long. Assembled with shade cords and lift cord. Labor would be $196.00 (plus tax). Finishing will be with blackout lining. You will need 1.5 yards of face fabric.