WHAT PROCESS DO YOU FOLLOW?

This usually starts with a phone call to discuss your project, and for us to get to know a little bit about each other. Moving forward, an in-home consultation (or virtual consultation, given our current pandemic season) is scheduled, where we talk more about YOUR design ideas, color preferences, your likes and dislikes, fabric and hardware selections. Accurate measurements and photographs are taken at this time of all windows to be treated. A proposal is emailed to you within 48 business hours after the final details have been selected, and upon receipt of your down payment (and full payment of fabrics and/or hardware), all items will be ordered. Once order is to hand, your treatment fabrication begins in our in-house studio using the highest of quality standards; this usually takes about 6-8 weeks, depending on our workload. On completion, we arrange for professional installation supervised by ourselves.

IS THERE A CHARGE FOR AN IN-HOME CONSULTATION?

A lot of preparation and planning starts hours before we even get to your home; putting together samples, selecting fabrics books of your choice and color, etc. Our visit takes us away from working on other projects or being with another client. And then we give you 1-2 hours of undivided attention to ensure that you end up with treatments that you will love for a very long time. Because of all that goes into the planning & designing of custom treatments, we are not able to give you those services for free. A non-refundable fee of $75.00 is charged at consultation. But the good news is that this amount gets applied to your order, should you choose to let us design for you!

HOW SHOULD I PREPARE FOR MY IN-HOME CONSULTATION?

There is usually a pre-appointment phone call before our in-home consultation whereby we ask a few questions, enabling us to prepare to meet you! In the meantime, you can prepare by gathering any inspirational ideas or photos you may have, think of your likes and dislikes and be prepared to discuss your budget or the amount you are willing to invest in your custom treatments. The more information you share with us, the better. This will help the in-home consultation be more productive and we will be able to quickly measure, select fabrics and design details, and let you get back to your day. We appreciate your busy schedule and respect your valuable time.

IS THE APPOINTMENT AT YOUR LOCATION OR MINE?

We meet at your home or location so that your windows can be measured and accessed. It is also invaluable to be with your furniture, carpeting, wall color, lighting, etc., when making the selections. After this initial consultation if there is more you would like to see, you can always visit our studio where we have a wall of sample treatments and more fabric books for you to look through.

HOW LONG DOES IT TAKE TO GET MY CUSTOM MADE TREATMENTS?

Most custom projects take 6 – 8 weeks from the time your order is placed and all fabrics, trimmings, and hardware are to hand. Some projects like blinds and/or shades takes less time. Please take this time period into consideration when planning any family gatherings, parties, etc.

HOW MUCH WILL MY TREATMENTS COST?

Custom is more expensive than ready-made. We are making one item specifically for you and not mass producing. Hence discussing your budget ahead of time is highly recommended. To give you an indication of my prices, however, here are two scenarios:

A pair of hand sewn drapes for window. Pole width is 80″, drop of drape is 90″. You have requested these to be lined with a pinch pleated heading. Labor cost for this treatment would be $220.00 (plus tax) plus the cost of the lining fabric. This amount does not include your hardware. You will need 12 yards of face fabric to complete this project.
A Roman shade 40″ wide by 50″ long. Assembled with shade cords and lift cord. Labor would be $196.00 (plus tax). Finishing will be with blackout lining. You will need 1.5 yards of face fabric.

HOW CAN I PAY FOR MY TREATMENTS?

Payments can be made by cash, check or credit card (MasterCard or Visa – these usually attract a 3% increase) through PayPal. A 50% fabricating deposit will be required at confirmation of the order with the balance due upon delivery/collection. Where supply of fabric is required the fabric component must be paid in FULL in addition to the deposit. Fabric will not be ordered until this component is received.

I HAVE JUST MOVED HOUSES AND HAVE MANY ROOMS THAT NEED TREATMENTS; DO YOU OFFER DISCOUNTS?

Yes, subject to the quantity of window treatments and/or soft furnishings required, we can make room for some kind of a discount.

DO YOU OFFER TRADE PRICES?

For Interior Designers I do offer trade prices; please contact me to discuss how we can work together.

WHAT GUARANTEES DO YOU GIVE?

Customer satisfaction is very important to us, so from the initial consultation to completion of your soft furnishings you can be assured that the service you receive will be the best it can be. We are very proud of the work we produce and wouldn’t be happy supplying a client with soft furnishings we wouldn’t want ourselves. The over 20 years’ experience in soft furnishings is a guarantee of the standard of our work and dedication.

HOW LONG HAS ALPHA DÉCOR BEEN IN BUSINESS?

Alpha Décor has been in business now since 1997, after spending many years making soft window treatments and furnishings for myself and family.

DO YOU SUPPLY FABRIC?

Yes, we have a number of sample books and resources to source the right fabric for your requirements.

WHAT AREAS DO YOU WORK IN?

We are proudly serving Ellenwood, GA and the 25 miles surrounding areas including McDonough, Stockbridge, Locust Grove, Forest Park, Gresham Park, Riverdale, College Park, East Point, Decatur, Atlanta and Panthersville. If you are outside these areas, we may still be able to help you (travel fees may apply). We also have great clients in other parts of Atlanta, other areas of Georgia and many other parts of the US.

I LIVE OUTSIDE OF YOUR STATE; CAN YOU STILL HELP?

Possibly, but it depends on what you would like. Smaller items like pillows, cushions, shades, table clothes, etc., can be shipped out. However, this method of delivery is not always suitable for larger items such as board mounted cornices or drapes, though these have been accomplished on many occasions, cost of course being the underlying factor. Please contact us for more information.

DO YOU ALTER EXISTING WINDOW TREATMENTS?

Often due to the fabrication process, it is more expensive to alter existing treatments rather than start from scratch. We can provide a quote for altering existing draperies on a case by case basis. Sometimes due to age or wear, existing treatments are not suitable to be altered.

DO YOU SELL BLINDS AND/OR SHUTTERS?

Yes we do! We have beautiful lines of Wood & Faux Wood Blinds, Cellular Shades, Solar & Roller Shades, Shutters, Woven Woods & much more!! Nearly all of these products can also be Motorized.

I WANT SOMETHING UNUSUAL. CAN YOU HELP?

Yes, most of our work involves fabricating draperies, cornices and other soft furnishings. However, every now and then we are asked to make something different. For one of our regular clients we have become a specialist in Swags & Tails! We are sometimes asked to create very specific and unusual soft furnishings. Please contact us to discuss what you would like and hopefully we can help.

HOW DO I CLEAN MY NEW CUSTOM TREATMENTS?

We recommend a light vacuuming or dusting with a lint roller as needed. Washing your treatments in the washing machine is never recommended as the fabrics layered together may react differently, and we cannot be responsible for the results. Dry Cleaning is an alternative method of cleaning drapery panels, however, Alpha Décor takes no responsibility for the results of the dry cleaning process. Dust & vacuum as long as humanly possible! Even if your treatments survive the dry cleaning process, they will never look as good!